David Sakimoto (VP of Customer Success at Gitlab) joined the ABM Done Right Podcast to discuss:
1. The state of customer success in most organizations -- what are they doing right, where are they getting it wrong, and where do challenges exist.
2. Why many customer success teams struggle to keep VP and C-suite engagement after the deal is closed and where the process, conversation, and experience gaps lie that are keeping teams from retaining and expanding key accounts.
3. Why he's pushing for ABM for customer success and what his vision is on how it would help his team retain and expand key accounts.
4. The account-based enablement that would help his teams improve the experiences they deliver to the human buyers in the accounts they want to protect and expand?